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Bluewater ATU Canada, 161 Keith’s Bluff, White Lake, Ontario, K0A 3L0
Warranty claims are subject to our limited warranty. Except as stated therein there are no warranties express or implied, including any warranty of merchantability or warranty of fitness for a specific purpose. Please contact Bluewater prior to returning any merchandise for warranty consideration.
If an item reaches you in damaged condition please notify Bluewater ATU Canada. Please do not return damaged or broken merchandise to us unless you receive our instructions to do so. This is necessary so that you do not lose your right to file a claim. All claims for damaged goods must be made with the carrier within 10 days of the invoice date. Bluewater shall not be liable for any special, incidental or consequential damages.
All sales of ATUs are final and Bluewater ATU Canada will not accept any returns for any reason whatsoever. If you have purchased an accessory or replacement part and wish this product to be returned, you must call us first at 877 702 4634 to obtain a Returns Authorisation Number. Products may be returned within 30 days of invoiced date for a refund (excluding shipping, handling and restocking charges) if returned within that 30 days in the original undisturbed packaging. There will be no refunds on products that have been removed from their original packaging or which have been used.
All returned merchandise must be returned in the condition it arrived including all original packaging and paperwork in order to receive a refund, credit, or replacement item. Should you choose a refund, we will either credit the cost of the merchandise according to your method of payment or mail you a refund check. Return shipping charges must be prepaid and are not refundable. Any items returned or any orders cancelled will be subject to a 30% restocking fee.
Special ordered items are not returnable. If, for any reason, this return policy is not strictly adhered to, we shall not be responsible for issuing any credits or refunds and will not do so for any products returned for any reason. Returns and exchanges are accepted only for items purchased from Bluewater ATU Canada and only with prior authorization in accordance with the conditions set forth herein.
The shipping costs as well as the import duties and fees required to have the product(s) shipped back to us will not be refunded. These orders will also be subject to the conditions and fees as stated above.
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